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ALEJANDROSENDÓNREDONDO

Head of TechnologySystemsAutomationArtificial Intelligence
✦ N8N✦ MAKE✦ APIS✦ WEBHOOKS✦ MICROSOFT 365✦ LINUX✦ WINDOWS SERVER✦ VIRTUALIZACIÓN✦ BACKUPS✦ QDRANT✦ PGVECTOR✦ RAG✦ OPENAI✦ CLAUDE✦ GEMINI✦ GEMMA✦ QWEN✦ TELEGRAM BOTS✦ DISCORD BOTS✦ WHATSAPP/LINKUS✦ N8N✦ MAKE✦ APIS✦ WEBHOOKS✦ MICROSOFT 365✦ LINUX✦ WINDOWS SERVER✦ VIRTUALIZACIÓN✦ BACKUPS✦ QDRANT✦ PGVECTOR✦ RAG✦ OPENAI✦ CLAUDE✦ GEMINI✦ GEMMA✦ QWEN✦ TELEGRAM BOTS✦ DISCORD BOTS✦ WHATSAPP/LINKUS
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— 01 / PROFILE Y PROYECTOS

PROFILE

Senior technology profile with 13+ years of experience across systems, infrastructure, virtualization, datacenters, automation, and applied artificial intelligence.

Hands-on experience running critical infrastructures for 300+ clients, 500+ servers/services, and 1,000+ end users. Track record leading technical teams of up to 15 people, coordinating critical projects, restructuring internal processes, mentoring teams, and working directly with executive leadership on the company's technological evolution.

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YEARS OF EXPERIENCE
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CLIENTS MANAGED
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SERVERS IN PRODUCTION
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END USERS
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CROSS-FUNCTIONAL TECH

PROJECTS

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— 02 / EXPERIENCE

PROFESSIONAL JOURNEY

Tap each role to expand responsibilities and stack

  1. SEPT. 2020 → PRESENT

    Head of Technology, Systems, Automation & AI

    Senior Systems Architect

    BOUGE SACommunications and IT solutions company

    Internal senior role driving the company's technological evolution, critical projects, systems architecture, last-tier support, automation, applied AI, and operational optimization of the technical area. Direct work with the CEO and department heads to prioritize, design and roll out technology solutions internally and for clients.

    01RESPONSIBILITIES

    • Operating, maintaining and evolving critical infrastructure both internally and for clients: servers, virtualization, networking, backups, email, hosting, perimeter security, Microsoft 365, and Linux/Windows environments.
    • Last-tier technical support for complex incidents, urgent cases, special projects, and issues escalated from the systems department.
    • Administering and overseeing an environment with 300+ clients under maintenance, 300+ servers/services, and 1,000+ end users relying on managed infrastructure.
    • Taking part in off-hours maintenance windows to update critical servers and production services.
    • Designing, configuring, and rolling out automations with n8n, Make, APIs, webhooks, email, phone systems, and WhatsApp/Linkus.
    • Building and orchestrating AI agents connected to Discord, Telegram, documentation, internal tools, and systems, with project-scoped context isolation and least-privilege access to required information.
    • Leveraging both cloud models (OpenAI, Anthropic/Claude, Google/Gemini) and local models (Gemma, Qwen) with decisions guided by privacy, cost, efficiency, and technical fit.
    • Working with embeddings, RAG, and vector stores such as Qdrant, PGVector, and OpenAI-backed solutions for information retrieval and model grounding.
    • Running monthly training sessions for systems, development and leadership teams on new AI tools, automation, productivity, and emerging technologies.
    • Producing technical documentation, internal procedures, operational playbooks, and working standards.
    • Providing cross-functional support to development, sales, and administration on projects requiring technical judgment, integrations, automation, or feasibility analysis.
  2. APR. 2013 → OCT. 2019

    Head of Systems Department

    Senior Systems Engineer

    BOUGE SACommunications and IT solutions company

    Started in helpdesk support and systems administration, evolving in about a year to lead the systems department. Concurrent management of the systems area and the ICAM helpdesk service, coordinating technical teams, user support, procedures, escalations, and incidents.

    01RESPONSIBILITIES

    • Administered systems, networks, servers, email services, hosting, virtualization, backups, licensing, users, and client support.
    • Led teams of 4 to 15 people, including systems engineers and a specialized helpdesk team.
    • Ran the systems department and the ICAM helpdesk team in parallel, with the latter focused on supporting registered members.
    • Assigned tasks, prioritized incidents, reviewed tickets, coached engineers, ran internal training, and defined working procedures.
    • Participated in technical interviews as part of the hiring process.
    • Defined pre- and post-verification processes for member support, ensuring identity checks, appropriate service, and clear scope boundaries.
    • Coordinated critical incidents, 24/7 datacenter on-call rotations, and operations in environments with strict availability requirements.
    • Served as the technical point of contact for clients, vendors, and internal departments.
    • Deployed, migrated, and maintained Windows, Linux, Exchange, VMware, backups, security, networking, VPN, and hosted services.
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— 03 / STACK

STACK

Tooling catalog by domain. For grouped capabilities and deep links, open the capability map.

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— 04 / EDUCATION

EDUCATION & CERTIFICATIONS

FORMAL EDUCATION

  • HIGHER TECHNICIAN IN COMPUTER APPLICATIONS DEVELOPMENT
    VOCATIONAL TRAINING · 10/01/2013
  • MASTER'S IN ARTIFICIAL INTELLIGENCE
    BIGSCHOOL · 04/17/2025

CERTIFICATIONS

  • ▸Microsoft Exchange Server certifications
  • ▸Microsoft SC series certifications
  • ▸Linux hardening courses for Debian systems
  • ▸Technical training in D-Link, ESET, and security/systems solutions

LANGUAGES

  • ●SPANISH: Native
  • ●ENGLISH: B2 working proficiency (reading and technical writing). Speaking in active improvement
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— 05 / CONTACT

LET'S TALK.

Available for hybrid/remote engagements and strategic projects in technology, automation, applied AI, and IT evolution.

✉ ALEJANDROSENDON@GMAIL.COM🔗 LINKEDIN.COM/IN/ALEJANDRO-SENDON/

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